Package address if the video attachment will become a disputed mail How to track the actual weight of packages shipped from China to Russia, Post Forum I bought a bicycle light with a rechargeable battery pack. I bought the goods. But why does the seller provide the tracking address
In order to make this package weigh 651 grams, and a flashlight and a battery must be sent-obviously, it did not pull. The packaging is natural-the original packaging shows no signs of opening and resealing. With all the desires, 651 grams cannot be pushed into it. I ordered the package to my mother's address-she received the package, but the weight of the package and the weight in the Russian post office receipt are not known at the post office-this package is equal to 62 grams. Regarding the weight, nothing was shown. I tried to contact the support hotline from this site-as their response-what they sent us-and we sent it to you. But no one began to reveal the secret-how many grams it has.

They sent me an email with an answer to send the package. They sent me a receipt drawn in the graphics editor.
The weight of the package reaches our weight-then we deliver it to you. As a result, no onecan say anything. It boils down to the following link, nothing more. It is not possible to send an email directly to their technical support with a description of the complaint about the product seller!
The overall situation shows that the seller is not clean.

The seller of the goods rejected the letter and did not want to clarify the situation. How to track the actual weight arriving at Russian customs. Then show it to the seller-know where to replace the package.
Thanks in advance to everyone who responded to this post.
Because express is only one of the branches of Alibaba. Under no circumstances should the dispute be ended. I have this situation. A small bag weighing 467 grams arrived in Russian territory on the 14th. Two days later, the reception at the customs office has reached 501 grams. What does it mean to release 501 grams from customs? Have you opened the package?

The weight entered into the computer is probably an approximation. Receive and find out everything.
China Packaging Network usually does not bother about this, and will write about the weight. When receiving a letter in the department, they will put the weight in Chinese. ) Upon receipt, check the integrity of the enclosure and request weighing. Yes, in this topic, everything is chewed and they don't want to read it. I was very nervous because the package was sent to the wrong place, the wrong person, and the wrong weight. Then redirect to me. Everything is fine, but the weight (1.2 kg) indicated by the seller is quite different. It is only 640 grams.
Receive all packages by mail and take videos or photos there. There are two reasons. First, if the package does not fully meet your expectations, then you will have evidence of a dispute with the seller. Secondly, again, if there are autopsy marks or any other problems on the package, it will also be recorded. In addition, if the package shows signs of opening, you do not need to sign the receipt notice, but you need to send an email to the chief of the bureau and open it in her presence. If something is missing, in this case, the act will be drafted and then the package will be sent back to the sender.
If you see a change in packaging weight. Make sure to record their receipt in a photo or video. If the package has obviously been opened, please write to the head of the email bureau and ask for a draft action, and do not sign the receipt notice. If the postal package is not damaged, only video shooting will help. You can open the door for business at the post office, or you can stay away. In the absence of damage, there is no reason to enact Bill 52. Claims against the sender. I don't know. I personally told myself that all packages, whether cheap or expensive, should be opened at the post office by video shooting. If something goes wrong, it will be easier to prove it on the spot. In fact, this is from the bad advice section. Okay, you know more or less what is happening (although I apologize for some rude behavior (not completely apologize)). A person who is passionate about the wrong thing may agree to the postal staff’s suggestion to send the mail back to the address indicated on the package in the same small package. This is absolutely impossible. All returns are resolved only through disputes. It's easier to think of McShan mueller maremma this idea at home.
However, please read other forums, the post office staff themselves recommend opening the package when receiving the goods. To be honest, I do it myself, and trust me, in many cases video and photography can help! If you open the package at home and then forgive me instead of having a brick on the phone, you will not prove that you did not put it there. After you leave the post office with your parcel, you are responsible for it. Yes, if the outer shell of the package does not meet your expectations, then in the same post office, you can ask the post office to formulate the necessary measures. They will be required to do so. Of course, there will be arguments later. But you can use this as evidence of a dispute. Compared with without it, you will have more chances to win it! Now let us not invent the official document, which shows the reason for drafting the bill. After publishing, the shell will be opened and the action will be drawn based on the result. 52. In addition to the correspondent, the recipient's signature. A copy of the behavior is sent to the recipient along with the attachment, and the other copies of the behavior are left with the package shell in the communication company to check the reasons for lack of quality, replacement or damage (damage) of the attachment.

When the package is opened, it is proved that the attachments are intact at the request of the recipient, and the action is not drafted. The recipient marked "I have no rights" on the notice and signed it for confirmation. If the recipient refuses to open the package, the same mark shall be made on the notification. If the enclosure is not damaged and the weight is the same, there is no reason to enact Act 52. When opening the box, if the video shows that the packaging is not damaged and the attachment does not match the declared attachment, the probability is 99%, and the mediator will immediately determine a full refund. In the remaining 2% of cases, the seller has the right to object to something. I will not argue with you because I am not an employee of the post office, but an ordinary purchaser of an online store. But I responded to the message, which stated that the weight of the package has changed after customs. Therefore, I recommend that the person use photos or videos to shoot. In other cases, I also agree with you. If the packaging is intact and the weight is the same, the postal staff will not owe you anything. Only if the packaging is damaged and the weight is incorrect, the rest-to the seller. Recommendation: If the packaging is damaged and the weight is not the same, it is best not to receive the goods. Refuse to accept, or simply ignore it.

If you were to photograph the opening of the package at home, the seller will see that you are opening, not just removing the accessory. However, this is a contradiction. And when there is a postal service to monitor the opening of registered items, especially without damaging the casing and weight.
Everything else depends on the conscience of the seller, so you only need to contact him.

Assume that the integrity of the package is broken and there is a difference in weight. How to proceed?

If some items are missing from the package or the accessories are damaged, a post-mortem report needs to be drafted (if everything is ready but the color/model/style is wrong, the behavior will not be drafted). iPhone / iPad Mail - Add Attachment